general informations
These General Terms and Conditions of Sale concern the purchase of products remotely via the computer network on the site “azarinepens.com”, managed by EFC S.r.l., based in Eboli (Sa) at via Aversana n 8, VAT number 05977100659 (from now on only “Azarine”). Each purchase transaction will be governed by the provisions of Legislative Decree 185/99, Legislative Decree. 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 of the Legislative Decree. 70/03 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196/03.
guarantee of conformity and defective products
The products purchased on the website azarinepens.com are subject to the regulations on the sale of consumer goods. The delivered products comply with the characteristics illustrated online in the relative descriptive and technical sheets. Azarine is liable to the customer for any lack of conformity existing at the time of delivery of the goods. For the warranty terms refer to the law.
right of withdrawal
The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Azarine, without any penalty and without specifying the reason, within 10 (ten) ten working days from receipt of the goods. The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the website azarinepens.com.
method for the exercise of the right of withdrawal
The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication to the Azarine address by registered letter with acknowledgment of receipt. In case of exercise of the right of withdrawal, the communication must be made to the following address: EFC S.r.l. Via Aversana n. 8 84025 Eboli (Sa)
If the goods have been delivered, the customer is required to return them to Azarine within 15 (fifteen) working days from the date of delivery of the goods. The goods must be returned to Azarine complete with all accessories, instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. The returned product must be accompanied by a copy of the electronic receipt of the order. The costs of returning the goods to Azarine are charged to the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, Azarine is required to reimburse the sums paid by the customer. In particular, Azarine will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the customer’s exercise of the right of withdrawal. This operation will be carried out by crediting the sum to the bank account or to the PayPal account indicated by the customer. Azarine has the right to reject any product returned with methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for the communication of the exercise of the right of withdrawal.
express termination clause
In the event of total or partial non-payment of the purchase price of the Azarine asset, it reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the customer’s electronic address.
complaints
For any complaints or clarifications, the customer must contact the number 0828 1992137 or the e-mail address azarine@azarinepens.com. The customer will be contacted for clarification within 3 (three) working days from the request.